Customer Story: EPAM's Data-Driven Copilot Adoption Journey

EPAM is a global engineering consulting organization with a deep technical foundation and a culture that embraces innovation. The organization was among the first in Europe to provision Copilot licenses through Microsoft’s Early Access Program, taking a proactive approach to AI enablement. EPAM’s commitment to AI fluency and Copilot adoption is driven by both internal innovation and client demand as a Microsoft partner.

With clients demanding advanced AI capabilities, EPAM made Copilot adoption a strategic priority, positioning itself as an early adopter and innovator. This demand drove EPAM to accelerate its Copilot adoption program, ensuring that both technical teams and business users could maximize value from AI-powered workflows. Copilot adoption program structure To drive internal adoption at scale, EPAM launched the Champions of Change program, enrolling 50 regional Copilot champions.

The program is designed to unify fragmented adoption efforts across regions, ensuring a consistent and effective rollout. The identified champions receive ongoing training and early access to new Microsoft programs, enabling them to “create more awareness about these changes and adoption,” notes Miguel Osorio, EPAM’s Lead Business Analyst for Adoption & Change Management..